Reference

Understand Your Rights and Our Obligations

ho788 operates under a set of clearly defined legal terms that govern how your account, personal data, and transactions are handled — including payments made through DANA, OVO, and GoPay.

Terms of UsePrivacy PolicyAccount RulesDANA, OVO, GoPay ScopeJurisdiction Conditions
ho788 Understand Your Rights and Our Obligations
CONTACT YOUR RIGHTS

Reach Us About Legal or Policy Questions

If you have a question about your rights under our terms, want to request access to data we hold about you, or need to flag a concern about how a transaction was recorded, our support team can direct your query to the right team. Reach us through any of the channels below — include your account ID and the specific policy area you are asking about.

Live Chat Start a live chat session from your account dashboard. Available for account-related legal queries including data requests and transaction record disputes.
Email Support Send your legal or policy query to our support address. Attach your account ID and a short description of what you are requesting or disputing.
Help Centre Our help centre covers the most common policy questions — account data access, record corrections, jurisdiction conditions, and how terms are applied to DANA, OVO, GoPay transactions.
HOW WE HANDLE THIS

Data, Security and Policy Accountability at ho788

We apply consistent practices across data handling, cookie use, account security, and record retention. These are not abstract commitments — they shape how every account interaction is logged, how long we keep it, and who inside our team can access it. Players in Bekasi and across Indonesia can expect the same standards to apply wherever the platform is available under local law.

Data Handling

We collect only the data needed to run your account and process payments via DANA, OVO, or GoPay. No data is sold. Third-party sharing is limited to transaction processing only.

Cookie Policy

Cookies on ho788 track session state and account preferences. They do not store payment credentials. You can manage cookie permissions through your browser settings at any time.

Account Security

Account access is protected by password and OTP verification. Any login from an unrecognised device triggers an additional confirmation step before the session is opened.

Retention and Access Requests

Transaction and account records are retained according to our data schedule. To request a copy of your data or ask for a correction, contact support with your account ID and the specific record in question.

Legal Policy Questions We Hear Most Often

These are the questions we receive most from account holders about our legal terms, data practices, and how policy conditions apply to transactions and account access in Indonesia.

Access and terms apply where local law permits. If your location is in an eligible region, the full terms govern your account, your data, and all transactions including those through DANA, OVO, and GoPay.

Yes. Contact our support team via live chat or email, include your account ID, and specify that you are making a data access request. We will respond according to our stated retention and access process.

Every payment instruction is logged under your verified account identity. Records include the amount, method, timestamp, and confirmation status. These are retained in line with our data schedule.

Contact support with your account ID and the specific transaction reference. Our team will review the log against the payment confirmation trail and inform you of the outcome in writing.

Cookies track session state and account preferences only — not payment credentials. You can adjust or block cookie use through your browser settings; some account features may behave differently if cookies are disabled.

Reach our support team through live chat or email. Describe the specific clause or transaction in question. Unresolved disputes are handled according to the jurisdiction terms in our full legal agreement.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.